Modern attitudes to work often make us seem one-dimensional, defined only by what we do for a living. Not only is this damaging for us as individuals, it’s also dangerously limiting for employers. Knowing your people means communicating with them better. Building positive, open relationships and harnessing everyone’s full potential to develop a stronger, more profitable business. Challenge your own relationship with your colleagues and employees. Do you know them as well as you should? What talents, skills and ambitions are hidden away amongst your employees?

Read the story of the refuse worker and the piano:

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